The fine print, made plain.

1. About these terms

Who you are buying from.

gameofbones.in is operated by Game of Bones, a maker of single-ingredient dehydrated pet treats dispatched from Kalyan West, Thane District, Maharashtra 421301, India. The legal seller name, registered address and GSTIN (where applicable) are printed on your tax invoice and product pack.

By using this website or placing an order you agree to these terms, our Privacy policy, Shipping policy and Refund, return & cancellation policy. If you do not agree, please do not use the website. You must be at least 18 years old, or use the website with the involvement of a parent or guardian, to place an order.

We may update these terms from time to time. The version shown on this page when you place an order applies to that order.

2. Products and orders

What happens when you order.

• Product information. Product photos are representative. Natural single-ingredient treats vary in size, shape and colour from batch to batch. Weights, pack sizes and ingredients are shown on each product page and on the pack.
• Placing an order. Your order confirmation records that we received your request. An order is accepted only after successful payment (or COD verification), stock availability and delivery serviceability for your PIN code.
• Accurate details. You are responsible for giving a correct name, delivery address, mobile number and email. We are not responsible for delays or failed deliveries caused by incorrect details.
• Our right to cancel. We may decline or cancel an order if a product is out of stock, a PIN code is not serviceable, there is an obvious pricing or listing error, or we reasonably suspect fraud or misuse. If you have already paid, we refund the full amount to the original payment method.
• Personal use. Products are sold for personal, non-commercial use. We may limit quantities per customer.

3. Prices, offers and coupons

Clear prices, honest offers.

• Prices. All prices are in Indian Rupees (₹) and include applicable taxes unless stated otherwise. Delivery within India is currently free. Prices and offers can change at any time, but the price confirmed at checkout applies to your order.
• Sale prices. A struck-through price shows the regular price before a sale. Sale prices apply only for the period shown on the website.
• Coupon codes. One coupon code can be used per order. Each code has its own conditions (for example a minimum order value, first-order-only use, an expiry date or one use per customer), which are checked at checkout. Codes have no cash value and cannot be exchanged, transferred or combined with another code.
• Spin-to-win free treat. One spin per person (one per mobile number and email). Each spin wins one free treat: 2 Chicken Wings, 1 pack of Chicken Feet or 1 Goat Trachea. The treat is added automatically at ₹0 to your next order of ₹499 or more placed within 7 days with the same mobile number or email. It can be used once, works together with your reward points and a coupon code, has no cash value and is subject to stock.
• Errors. If a price or offer is shown in obvious error, we may correct it before dispatch and offer you the choice to continue at the correct price or cancel for a full refund.
• Misuse. We may cancel offers, rewards or orders obtained through fake accounts, multiple identities or other misuse.

4. Payment

Paying for your order.

• Online payment. UPI, cards and other online methods are processed securely by our payment partner, Razorpay. We do not store your card or UPI credentials. Online prepaid orders may receive a prepaid saving shown at checkout.
• Cash on Delivery (COD). COD is available only for eligible PIN codes. Any COD handling fee is shown at checkout before you place the order. We may ask you to confirm a COD order and may decline COD after repeated refused or undelivered COD orders.
• Failed payments. If money is debited but the order is not confirmed, the amount is usually reversed by your bank or the payment partner. Contact us with the payment reference if it does not reflect.

5. Shipping and delivery

Getting the treats to you.

• Orders are generally processed in 1–2 business days and shipped with a tracked courier partner (currently Delhivery). Tracking is shared after dispatch.
• Delivery estimates depend on your PIN code, courier coverage and local conditions, and are not guaranteed delivery dates.
• Request address changes or cancellation before dispatch. Once a shipment is booked, changes may not be possible.
• Please check the outer packaging on delivery. Full details are in our Shipping policy.

6. Returns, refunds and cancellations

If something is wrong, we’ll help.

• Contact us within 48 hours of delivery with your order number and clear photos for a wrong product, missing item, damaged sealed pouch or delivery problem. We will review it and offer a replacement, refund or another fair resolution.
• Because treats are food products, opened or partly used packs and change-of-mind requests are generally not returnable. This does not affect your rights for a genuine quality, packaging or delivery issue.
• Approved refunds for prepaid orders go back to the original payment method and may take several business days to reflect. For COD orders we collect refund details securely after approval.
• You may cancel before dispatch. Dispatched shipments normally cannot be cancelled.

Full details are in our Refund, return & cancellation policy.

7. Safe feeding

Treat responsibly.

• Our products are treats and supplements to a complete and balanced diet, not a replacement for it. They are not medicines and are not a substitute for veterinary advice.
• Read the pack and product page before feeding. Introduce any new treat gradually, choose a size suited to your pet, keep fresh water available and always supervise your pet while it eats, especially with chews and bones.
• If your pet has allergies, a medical condition or a special diet, or shows any unusual reaction, stop feeding and consult your veterinarian.
• Store packs as shown on the pack and use them within the stated period. Do not feed from a pack that is damaged, mouldy or smells unusual. Contact us instead.

8. Accounts, rewards and reviews

Your account and the extras.

• Your account. You sign in with a one-time code sent to your email. Keep access to your email secure; you are responsible for activity on your account.
• Reward points. Eligible orders, referrals and approved reviews can earn reward points. Points can be redeemed at checkout up to the limit shown there (currently up to ₹100 off per order), have no cash value, cannot be transferred and may be reversed if an order is cancelled, refunded or returned. We may change or end the rewards programme with notice on this website; points already earned will be honoured for a reasonable period.
• Reviews and content. Reviews, photos and messages you submit must be honest and your own, and must not be offensive or unlawful. You allow us to display them on our website and social channels. We may decline or remove content that breaks these rules.

9. Legal

The important legal bits.

• Website content. The Game of Bones name, logo, photos, text and design belong to us. Please do not copy or reuse them without written permission.
• Website availability. We try to keep the website accurate and available but do not guarantee it will be uninterrupted or error-free.
• Liability. To the extent permitted by law, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect losses or for harm caused by feeding that does not follow the pack and these terms. Nothing in these terms limits any right you have under the Consumer Protection Act, 2019 or other applicable law.
• Events beyond our control. We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, strikes, courier disruptions or government action.
• Privacy. We handle personal data as described in our Privacy policy, including the cookies, analytics and advertising section.
• Governing law. These terms are governed by the laws of India. Subject to your rights as a consumer, disputes are subject to the courts at Thane, Maharashtra.

10. Contact and grievances

Talk to us.

For any question, complaint or grievance about an order, product, refund, privacy or these terms, contact Game of Bones Customer Care with your order reference:

• Email: helpgameofbones@gmail.com
• WhatsApp: +91 90825 03295
• Dispatch location: Kalyan West, Thane District, Maharashtra 421301

We acknowledge complaints within 48 hours and aim to resolve them within one month. See Grievance redressal and Your data rights for more.