Customer information centre
Policies, made clear.
The details behind an order, your information and getting help when you need it.
Who to contact
Here when a treat needs attention.
The legal seller name, registered business address, GSTIN (where applicable), consumer-care contact and the batch-specific declarations are shown on the tax invoice and product pack. If you need a copy, contact Customer Care before ordering.
Privacy policy
Your information stays purposeful.
What we collect
To process an order we collect your name, mobile number, email, delivery address, order and payment-status information. Dog name and birthday are optional. Payment card or UPI credentials are processed by the payment provider and are not stored as Game of Bones order data.
How we use it
We use this information to accept payment, ship and track orders, answer support questions, prevent misuse and meet tax or legal obligations. We use optional marketing consent for treat news and offers; it is not required to buy a product.
Sharing, retention and security
We share only what is needed with service providers such as payment, delivery, hosting and email providers. We retain order and invoice information only for the period needed for business, tax, fraud-prevention and legal purposes. We use reasonable technical and access controls; no internet service can promise absolute security.
Terms of sale
Simple terms for sensible shopping.
Products, use and availability
Product photos are representative. Read the pack and product page before feeding, supervise your dog, introduce new treats gradually and keep fresh water available. Treats are not a substitute for veterinary advice. Stock, serviceability and COD availability can change before an order is accepted.
Prices and promotions
Displayed prices include applicable taxes unless stated otherwise. A sale product may be excluded from coupon discounts; eligible loyalty-point redemption is shown at checkout. We may correct an obvious listing, pricing or availability error before dispatch and will offer a refund where payment was taken.
Orders and payments
An order confirmation records that we received your request; acceptance is subject to successful payment or COD verification, stock availability and serviceability. You are responsible for providing an accurate delivery address and contact number.
Shipping policy
Packed with care. Sent with tracking.
Processing and delivery
Orders are generally processed in 1–2 business days. Delivery estimates begin after dispatch and vary by PIN code, carrier coverage and local conditions. We share tracking after dispatch. Carrier estimates are not guaranteed delivery dates.
Address changes and COD
Request an address change or cancellation before dispatch. Once an AWB is issued, a change may not be possible. COD is available only for eligible PIN codes and any handling fee is shown at checkout.
Refund, return & cancellation policy
If something is wrong, we’ll help.
When to contact us
For a wrong product, missing item, transit-damaged sealed pouch or a delivery problem, contact us within 48 hours of delivery with your order number and clear photos. We assess eligible cases for a replacement, refund or another appropriate resolution.
Food-safety limits
Because treats are food products, opened or partly consumed packs and change-of-mind requests are generally not returnable. This does not limit support for a genuine quality, packaging or delivery issue.
Refunds and cancellations
Approved prepaid refunds are sent to the original payment method and can take several business days to reflect. COD refund details are collected securely after approval. You may ask to cancel before dispatch; dispatched shipments normally cannot be cancelled.
Grievance redressal
A clear route to a resolution.
For an unresolved order, product, refund, privacy or service complaint, contact the Game of Bones Customer Care team with your order reference and the issue. We will acknowledge the complaint and share the next step through your registered email or phone.
helpgameofbones@gmail.com · +91 90825 03295
Dispatch location: Kalyan West, Thane District, Maharashtra 421301
Before launch, replace “Game of Bones Customer Care” above with the appointed grievance officer’s legal name and business address, if your legal adviser confirms this is required for your business setup.
Your data rights
Ask for your information.
Request a copy, correction, deletion review or withdrawal of marketing consent. We use your email and 10-digit mobile number to locate the right record and review the request safely.